I received the lunches I ordered on Saturday. Kirsten's is great. But the bread on Molly's PB&J sandwich is a lovely mint green. Green? So then I checked the other lunches I bought last year when they were on sale, and the top of Kit's cookie has turned green! Weird. I called customer service and got a nice boy who said pleasantly, after I announced that Molly's sandwich was green, "Isn't it supposed to be?" Well, no, this is the third Molly's lunch I've bought and the others aren't green.
In the old days, CS would have replaced this with no question and wouldn't have asked for the faulty one back. I'm getting a replacement, which I hope will not be green, but I'm supposed to box up the faulty lunches and return them via UPS! Has anyone had UPS come and pick up a return? Is there a charge for the pick up?